FAQs

1. What products do you sell?

We specialize in trading and collectible cards, offering a curated range for collectors of all levels.

2. Do you ship internationally?

No, currently we only ship within the United Kingdom.

3. How long does it take to process my order?

Orders are processed within 3 business days.

4. How long will shipping take?

After processing, your order will be shipped within 7 business days. Delivery within the UK typically takes 2–5 business days after dispatch.

5. Can I track my order?

Yes, all orders come with a tracking number, which you will receive via email once your order ships.

6. What is your return policy?

We accept returns within 14 days of delivery if the item is unused and in original condition. Please contact us at support@vanacard.com for assistance.

7. How do I contact customer support?

You can reach us at support@vanacard.com or call +44 7770 98127 during business hours (Mon–Fri, 9 AM–5 PM).

8. What payment methods do you accept?

We accept all major credit/debit cards and Interac e-Transfers.